Refund policy

At SAH Foot Files & Supplies, we take pride in supplying high-quality professional foot care products.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@soleatheart.co.uk with your order number and, where possible, photographs of the issue.

Because many of our products are used in clinical and hygiene-sensitive environments, we cannot accept returns of products that have been opened or used, unless they are faulty.

Faulty or Damaged Items

If a product is found to be faulty or damaged upon first inspection, we will arrange a replacement or issue a full refund where appropriate.

Refund Processing

Approved refunds will be processed using the original payment method within 7 days of receiving and inspecting the returned item.

If you believe an item is faulty, please contact us before returning it so we can advise on the next steps.